SHIPPING INFORMATION
Processing Time
Orders are typically processed within 1-2 business days (excluding weekends and holidays). During peak seasons, please allow 3-5 business days for processing.
Domestic Shipping (EU)
- Standard Delivery: 3-5 business days (€4.95)
- Express Delivery: 1-2 business days (€9.95)
- Free Standard Shipping on orders over €50
International Shipping
- European Countries: 5-7 business days (€9.95)
- Rest of World: 7-14 business days (rates vary)
- Customs duties may apply for non-EU destinations
Order Tracking
You will receive:
- Order confirmation email immediately after purchase
- Shipping confirmation with tracking number when dispatched
- Delivery updates from the carrier
Shipping Restrictions
We currently cannot ship to:
- PO Box addresses
- Certain restricted countries
- Freight forwarding companies
Multiple Item Orders
May be shipped separately if:
- Items have different availability dates
- Coming from different warehouse locations
Separate tracking numbers will be provided
Delivery Issues
For delayed or missing packages:
- First check your tracking information
- Contact the carrier directly
- If unresolved, contact our customer service