PRIVACY POLICY
1. DATA COLLECTION
We collect personal information when you:
- Create an account
- Make a purchase
- Subscribe to marketing communications
- Contact customer service
This includes name, address, payment details, and browsing behavior.
2. PURPOSE OF PROCESSING
Your data enables us to:
- Process and fulfill orders
- Provide customer support
- Improve our services
- Prevent fraudulent activity
- Send marketing (with consent)
3. LEGAL BASIS
Processing is based on:
- Contract fulfillment (GDPR Art. 6(1)(b))
- Legitimate business interests
- Your explicit consent
4. DATA SHARING
We may disclose information to:
- Payment processors
- Logistics partners
- Marketing platforms
- Legal authorities when required
5. INTERNATIONAL TRANSFERS
For data transfers outside EU:
- We implement Standard Contractual Clauses
- Ensure adequate protection measures
- Comply with Chapter V GDPR
6. DATA RETENTION
We retain personal data:
- For active customer relationships
- To meet legal obligations (typically 6 years)
- For business records
7. YOUR RIGHTS
Under GDPR, you may:
- Request access to your data
- Correct inaccuracies
- Request deletion
- Restrict processing
- Object to marketing
- Request data portability
8. COOKIES
Our website uses:
- Essential functional cookies
- Performance cookies
- Targeting cookies (with consent)
Manage preferences via cookie banner.
9. SECURITY MEASURES
We implement:
- SSL/TLS encryption
- PCI-DSS compliance
- Regular security testing
- Access controls
10. POLICY UPDATES
We may modify this policy. Material changes will be notified via email or website notice.
11. CONTACT
For privacy requests, please use the secure form in your account.