FREQUENTLY ASKED QUESTIONS

ORDERING & PAYMENT
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are securely encrypted.

Q: When will my card be charged?
A: Your payment method is charged immediately upon order confirmation.

SHIPPING & DELIVERY
Q: How long does shipping take?
A: EU orders typically arrive in 3-5 business days. International delivery times vary by destination.

Q: Do you offer express shipping?
A: Yes, express delivery (1-2 business days) is available for most destinations.

RETURNS & EXCHANGES
Q: What’s your return policy?
A: Unworn items may be returned within 30 days with original tags and packaging.

Q: How do I track my return?
A: Use the tracking number provided on your return label.

SIZING & FIT
Q: How do I choose the right size?
A: Refer to our detailed size charts on each product page. Measurements reflect the garment laid flat.

Q: Are your sizes true to standard EU sizing?
A: Our sizes follow EU standards but we recommend checking individual product measurements.

PRODUCT CARE
Q: How should I care for my garments?
A: Each item has specific care instructions on the tag. Most recommend gentle machine wash at 30°C.

GIFT CARDS
Q: Do gift cards expire?
A: No, our gift cards have no expiration date.

Q: Can I use multiple payment methods?
A: Yes, you can split payment between a gift card and credit/debit card.

ACCOUNT HELP
Q: How do I reset my password?
A: Use the “Forgot Password” link on the login page.

Q: Can I change my order after placement?
A: Contact us immediately – we process orders quickly but will try to accommodate changes.